Banks and financial organizations place great importance on winning, serving and retaining customers and are often early and rapid adopters of technology. Digital and online services, online banking, mobile check deposits, and account transfers have been around since the late 1990s.
While companies in other industries are exploring innovative new ways to connect with their customers, many banks are falling behind, as they are rightly cautious about how they communicate with their clients, especially high-net-worth individuals.
Most banks and financial institutions want the same things
Use secure instant messaging as a means of communicating with their customers, including high-net-worth, private banking clients
Make encrypted calls directly with customers on their mobile phone, wherever they are, without incurring costly mobile charges for the bank or the customer even when the client is traveling or is resident in another country.
Securely send and receive account-related correspondence directly to the user’s mobile device or PC/Mac
Avoid, lengthy security question and answer sessions at the start of the call to identify and authenticate the client
A secure mechanism for the client to authorize a financial transaction on their mobile device, anytime, anywhere
For all communications, voice, and data, with the customer to be fully protected against eavesdropping or interception.
Cellcrypt's full range of services can be enabled within the existing IT and telecoms infrastructure, avoiding the need for an expensive rip-and-replace strategy.
Strong Encryption for Voice, Messaging and File Sharing
Cellcrypt leads the industry in delivering multi-layered, high-grade encryption for voice/ conference calls, instant messaging, and file sharing. The platform utilizes standards-based protocols for optimized delivery of encrypted real-time content between mobile devices even across low-bandwidth wireless networks.
Complete Privacy and Trust for Bank/Client Communications
Cellcrypt is the complete solution for trusted mobile banking communications, providing secure, real-time instant messaging, voice/conference calling and secure file transfer, between bank and client, protected by strong, authenticated, end-to-end encryption.
Combining high-grade security with the ease of use of a consumer app, with Cellcrypt you can talk to your most sensitive and valuable clients with the knowledge and peace of mind that your messages and voice calls are completely private.
Cellcrypt requires no customer training or configuration, ensuring fast and easy acceptance, and the product can be white-labeled in your banks' brand identity to ensure customer confidence.
Eliminating the need for lengthy challenge/ response identification improves the customer experience substantially, while call times are reduced, resulting in significant costs savings for the bank.
Cellcrypt also provides a cryptographically secure
one-time-PIN (OTP) functionality that enables a customer to authorize a financial or other account transaction directly from their mobile device.